CUSTOMER EXPERIENCE TRAINING
FOR COMMUNITY TEAMS
With Jeremiah Gore
Schedule a free consultation to talk about whether Customer Experience Training is the right fit for your company.
Top Home Builders Gain Over 40% of New Sales Through REFERRALS
That’s why the fastest, cheapest, most effective way that you can win more sales is to CREATE ELATED CUSTOMERS
Sales, Production, Design Center, Warranty, Financing…
When your ENTIRE COMMUNITY TEAM is in on this mission, you'll have an organization that will:
Create Elated Buyers Who Give Referrals
Top homebuiders gain over 40% of new sales through referrals. The best builders don’t just satisfy their customers. They elate their customers by creating compelling experiences that earn referrals.
Handle The Difficult Conversations
From communicating a production delay, to saying "no" and making it stick, delivering bad news is a challenge that all community team members need to be well-equipped for, not just the salespeople!
Cooperatively Focus on Buyer Elation
Unify your team from contract to close! Sales, production, marketing, financing, customer care, design... EVERYONE needs to be on-board with the mission to exceed, not achieve, customer expectations.
Elevate Buyer Touchpoint Experiences
The days of bland walkthroughs and boring demonstrations are over! Learn how to help your buyers reflect on their initial joy at time of contract and recall that feeling through each step of the building process.
Stay Mentally Strong and Avoid Burnout
Moving deadlines, market fluctuations, supply chain issues, and customer complaints can take their toll. Learn how flexing your communication skills for different scenarios can help you avoid burning out.
Make Sure Sold Homes Stay Sold
Every home builder aims to deliver a customer experience that is smooth and enjoyable. All too often that journey ends up complicated and arduous. Better experiences = fewer cancellations.
Meet Jeremiah
What hasn’t Jeremiah Gore done in the new home industry? With over twenty years in various roles, Jeremiah focuses on maximizing the Buyer’s Experience as a Shore Consulting Inc. Certified Trainer and member of the National Speaker’s Association.
Starting with a BBA in Business Management and a MS in Land Development, Jeremiah has been in sales and construction, land acquisition and development, and division management. He sees each role from a comprehensive view and breaks down barriers that can so often develop between departments. Challenging the status quo within the construction and operations teams is his primary focus though you will catch him in front of a sales team when he gets the chance.
Jeremiah did a wonderful job!
His knowledge base, construction references and humor was a big hit with our team.
After everyone left we had an executive meeting to review the day and our VP of Ops has never been more engaged in the customer experience. He was pumped and was bringing all kinds of ideas about how we can apply the training.
He was very engaging, very informative and hilarious!
- Taylor Humphrey, Director of Sales, Pacesetter Homes
CUSTOMER EXPERIENCE TRAINING FOR COMMUNITY TEAMS
We are very exclusive about the companies we partner with to provide customer experience team training. These programs are designed for homebuilders who are 100% committed to getting everyone on their community teams all-in on providing incredible, referral-generating experiences to their buyers.
From Contract to Close
86% of customers say they are willing to pay more for a great customer experience!
In fact, quality of experience drives more referrals than the quality of home. Sales and production teams need to be united in the goal to exceed, not achieve, customer expectations.
Customer Experience Training for Community Teams draws on the principles laid out in the ground-breaking new book From Contract to Close.
Let's Talk!
We'd love the opportunity to explore customer experience training with you!
Schedule a conversation with Lindsey to learn more about the program and decide if it's a great fit for you and your team!
I attended the Sales Leadership Summit for the first time this summer. I was so impressed with the quality of the material from all of the Shore Consulting Team. I especially loved the holistic approach to customer experience and felt the personality and values of the team were a good match for us. It’s evident that the Shore team truly cares about the customer and not just the money that can be made from them. We’re so excited to be working with Jeremiah!
- Beth Byrd, Director of Sales & Marketing, Beacon Homes
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