CUSTOMER EXPERIENCE TRAINING

FOR COMMUNITY TEAMS

Schedule a free consultation to talk about whether Customer Experience Training is the right fit for your company.

Top Home Builders Gain Over 40% of New Sales Through REFERRALS

That’s why the fastest, cheapest, most effective way that you can win more sales is to CREATE ELATED CUSTOMERS

Sales, Production, Design Center, Warranty, Financing…

When your ENTIRE COMMUNITY TEAM is in on this mission, you'll have an organization that will:

Create Elated Buyers Who Give Referrals

Top homebuiders gain over 40% of new sales through referrals. The best builders don’t just satisfy their customers. They elate their customers by creating compelling experiences that earn referrals.

Handle The Difficult Conversations

From communicating a production delay, to saying "no" and making it stick, delivering bad news is a challenge that all community team members need to be well-equipped for, not just the salespeople!

Cooperatively Focus on Buyer Elation

Unify your team from contract to close! Sales, production, marketing, financing, customer care, design... EVERYONE needs to be on-board with the mission to exceed, not achieve, customer expectations.

Elevate Buyer Touchpoint Experiences

The days of bland walkthroughs and boring demonstrations are over! Learn how to help your buyers reflect on their initial joy at time of contract and recall that feeling through each step of the building process.

Stay Mentally Strong and Avoid Burnout

Moving deadlines, market fluctuations, supply chain issues, and customer complaints can take their toll. Learn how flexing your communication skills for different scenarios can help you avoid burning out.

Make Sure Sold Homes Stay Sold

Every home builder aims to deliver a customer experience that is smooth and enjoyable. All too often that journey ends up complicated and arduous. Better experiences = fewer cancellations.

I was so impressed with the quality of the material from all of the Shore Consulting Team. I especially loved the holistic approach to customer experience and felt the personality and values of the team were a good match for us. It’s evident that the Shore team truly cares about the customer and not just the money that can be made from them.

- Beth Byrd, Director of Sales & Marketing, Beacon Homes

CUSTOMER EXPERIENCE TRAINING FOR COMMUNITY TEAMS

We are very exclusive about the companies we partner with to provide customer experience team training. These programs are designed for homebuilders who are 100% committed to getting everyone on their community teams all-in on providing incredible, referral-generating experiences to their buyers.

From Contract to Close

86% of customers say they are willing to pay more for a great customer experience!

In fact, quality of experience drives more referrals than the quality of home. Sales and production teams need to be united in the goal to exceed, not achieve, customer expectations.

Customer Experience Training for Community Teams draws on the principles laid out in the ground-breaking new book From Contract to Close.

Let's Talk!

We'd love the opportunity to explore customer experience training with you!

Schedule a conversation with Trey to learn more about the program and decide if it's a great fit for you and your team!

SCHEDULE A CALL

Phone: 844-54-SHORE | Address: 2280 Grassvalley Highway #331 Auburn, CA 95603.